TICKETING

We believe that a good queuing software with the ability to prioritize and provide callers an accurate estimate of the duration of time spent in the que is a must. You will be able to route the calls to specific agents using predetermined instructions, department info, tier level, as well as agent’s skill set. Furthermore the bTrack system will provide the agents with caller’s account data, specifics, as well as notes from previous calls before they will take the call.

  • AUTOMATE CUSTOMER REQUESTS

  •  ROUTE CALLS TO SPECIFIC AGENTS

  •  AUTOMATIC SCHEDULER

  •  REPORT AND ANALYTICS METRICS

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